{
  "$result_object_key":  {
    "cc_emails":  null,
    "company_id":  null,
    "created_at":  null,
    "custom_fields":  null,
    "description":  null,
    "due_by":  null,
    "email":  null,
    "email_config_id":  null,
    "facebook_id":  null,
    "fr_due_by":  null,
    "group_id":  null,
    "id":  null,
    "internal_agent_id":  null,
    "internal_group_id":  null,
    "lookup_parameter":  null,
    "name":  null,
    "parent_id":  null,
    "phone":  null,
    "priority":  null,
    "product_id":  null,
    "requester_id":  null,
    "responder_id":  null,
    "source":  null,
    "status":  null,
    "subject":  null,
    "tags":  null,
    "ticket_type":  null,
    "twitter_id":  null,
    "unique_external_id":  null,
    "updated_at":  null
  }
}

{
  "$result_object_key":  {
    "cc_emails":  null,
    "company_id":  null,
    "created_at":  null,
    "custom_fields":  null,
    "description":  null,
    "due_by":  null,
    "email":  null,
    "email_config_id":  null,
    "facebook_id":  null,
    "fr_due_by":  null,
    "group_id":  null,
    "id":  null,
    "internal_agent_id":  null,
    "internal_group_id":  null,
    "lookup_parameter":  null,
    "name":  null,
    "parent_id":  null,
    "phone":  null,
    "priority":  null,
    "product_id":  null,
    "requester_id":  null,
    "responder_id":  null,
    "source":  null,
    "status":  null,
    "subject":  null,
    "tags":  null,
    "ticket_type":  null,
    "twitter_id":  null,
    "unique_external_id":  null,
    "updated_at":  null
  }
}

​
Parameters

​
Action
Parameters
​
Name
string

This field maps to the destination API Ticket.Name field.

​
RequesterId
int64

This field maps to the destination API Ticket.RequesterId field.

​
Email
string

This field maps to the destination API Ticket.Email field.

​
FacebookId
string

This field maps to the destination API Ticket.FacebookId field.

​
Phone
string

This field maps to the destination API Ticket.Phone field.

​
TwitterId
string

This field maps to the destination API Ticket.TwitterId field.

​
UniqueExternalId
string

This field maps to the destination API Ticket.UniqueExternalId field.

​
Subject
string

This field maps to the destination API Ticket.Subject field.

​
TicketType
string

This field maps to the destination API Ticket.Type field.

​
Status
int64

This field maps to the destination API Ticket.Status field.

​
Priority
int64

This field maps to the destination API Ticket.Priority field.

​
Description
string

This field maps to the destination API Ticket.Description field.

​
ResponderId
int64

This field maps to the destination API Ticket.ResponderId field.

​
CcEmails
[]string
required

PII This field maps to the destination API Ticket.CcEmails field.

​
Custom Fields
Map<Custom Field,dynamic (any)>
required

This field maps to the destination API Ticket.CustomFields field.

​
DueBy
timing.v1.Timestamp

This field maps to the destination API Ticket.DueBy field.

​
EmailConfigId
int64

This field maps to the destination API Ticket.EmailConfigId field.

​
FrDueBy
timing.v1.Timestamp

This field maps to the destination API Ticket.FrDueBy field.

​
GroupId
int64

This field maps to the destination API Ticket.GroupId field.

​
ParentId
int64

This field maps to the destination API Ticket.ParentId field.

​
ProductId
int64

This field maps to the destination API Ticket.ProductId field.

​
Source
int64

This field maps to the destination API Ticket.Source field.

​
Tags
[]string
required

This field maps to the destination API Ticket.Tags field.

​
CompanyId
int64

This field maps to the destination API Ticket.CompanyId field.

​
InternalAgentId
int64

This field maps to the destination API Ticket.InternalAgentId field.

​
InternalGroupId
int64

This field maps to the destination API Ticket.InternalGroupId field.

​
LookupParameter
string

This field maps to the destination API Ticket.LookupParameter field.

{
  "$result_object_key":  {
    "cc_emails":  null,
    "company_id":  null,
    "created_at":  null,
    "custom_fields":  null,
    "description":  null,
    "due_by":  null,
    "email":  null,
    "email_config_id":  null,
    "facebook_id":  null,
    "fr_due_by":  null,
    "group_id":  null,
    "id":  null,
    "internal_agent_id":  null,
    "internal_group_id":  null,
    "lookup_parameter":  null,
    "name":  null,
    "parent_id":  null,
    "phone":  null,
    "priority":  null,
    "product_id":  null,
    "requester_id":  null,
    "responder_id":  null,
    "source":  null,
    "status":  null,
    "subject":  null,
    "tags":  null,
    "ticket_type":  null,
    "twitter_id":  null,
    "unique_external_id":  null,
    "updated_at":  null
  }
}

{
  "$result_object_key":  {
    "cc_emails":  null,
    "company_id":  null,
    "created_at":  null,
    "custom_fields":  null,
    "description":  null,
    "due_by":  null,
    "email":  null,
    "email_config_id":  null,
    "facebook_id":  null,
    "fr_due_by":  null,
    "group_id":  null,
    "id":  null,
    "internal_agent_id":  null,
    "internal_group_id":  null,
    "lookup_parameter":  null,
    "name":  null,
    "parent_id":  null,
    "phone":  null,
    "priority":  null,
    "product_id":  null,
    "requester_id":  null,
    "responder_id":  null,
    "source":  null,
    "status":  null,
    "subject":  null,
    "tags":  null,
    "ticket_type":  null,
    "twitter_id":  null,
    "unique_external_id":  null,
    "updated_at":  null
  }
}

​
Result Object Field Details

You can use the result of the action’s data as inputs to downstream workflow actions.

Each fetch action requires a result object key to be specified which will nest the action’s result data inside the downstream data context in the Workflow.

Here we demonstrate how to refer to this data using the prefix $result_object_key.

​
Ticket
Fetch Action Response Object
​
name
string

Description coming soon

CEL
$result_object_key.name
Example
null
​
requester_id
int64

Description coming soon

CEL
$result_object_key.requester_id
Example
null
​
email
string

Description coming soon

CEL
$result_object_key.email
Example
null
​
facebook_id
string

Description coming soon

CEL
$result_object_key.facebook_id
Example
null
​
phone
string

Description coming soon

CEL
$result_object_key.phone
Example
null
​
twitter_id
string

Description coming soon

CEL
$result_object_key.twitter_id
Example
null
​
unique_external_id
string

Description coming soon

CEL
$result_object_key.unique_external_id
Example
null
​
subject
string

Description coming soon

CEL
$result_object_key.subject
Example
null
​
ticket_type
string

Description coming soon

CEL
$result_object_key.ticket_type
Example
null
​
status
int64

Description coming soon

CEL
$result_object_key.status
Example
null
​
priority
int64

Description coming soon

CEL
$result_object_key.priority
Example
null
​
description
string

Description coming soon

CEL
$result_object_key.description
Example
null
​
responder_id
int64

Description coming soon

CEL
$result_object_key.responder_id
Example
null
​
cc_emails
[]string
required

Description coming soon

CEL
$result_object_key.cc_emails
Example
null
​
custom_fields
object

Description coming soon

CEL
$result_object_key.custom_fields
Example
null
​
due_by
timing.v1.Timestamp

Description coming soon

CEL
$result_object_key.due_by
Example
null
​
email_config_id
int64

Description coming soon

CEL
$result_object_key.email_config_id
Example
null
​
fr_due_by
timing.v1.Timestamp

Description coming soon

CEL
$result_object_key.fr_due_by
Example
null
​
group_id
int64

Description coming soon

CEL
$result_object_key.group_id
Example
null
​
parent_id
int64

Description coming soon

CEL
$result_object_key.parent_id
Example
null
​
product_id
int64

Description coming soon

CEL
$result_object_key.product_id
Example
null
​
source
int64

Description coming soon

CEL
$result_object_key.source
Example
null
​
tags
[]string
required

Description coming soon

CEL
$result_object_key.tags
Example
null
​
company_id
int64

Description coming soon

CEL
$result_object_key.company_id
Example
null
​
internal_agent_id
int64

Description coming soon

CEL
$result_object_key.internal_agent_id
Example
null
​
internal_group_id
int64

Description coming soon

CEL
$result_object_key.internal_group_id
Example
null
​
lookup_parameter
string

Description coming soon

CEL
$result_object_key.lookup_parameter
Example
null
​
id
int64
required

Description coming soon

CEL
$result_object_key.id
Example
null
​
created_at
timing.v1.Timestamp
required

Description coming soon

CEL
$result_object_key.created_at
Example
null
​
updated_at
timing.v1.Timestamp
required

Description coming soon

CEL
$result_object_key.updated_at
Example
null