{
  "$result_object_key": {
    "admin_assignee_id": "991267404",
    "category": "Customer",
    "contacts": {
      "contacts": [
        {
          "id": "5ba682d23d7cf92bef87bfd4",
          "type": "contact"
        }
      ]
    },
    "created_at": "2024-01-15T10:30:00Z",
    "id": "6601b6f123d45678901234",
    "is_shared": false,
    "linked_objects": {
      "data": [
        {
          "id": "372",
          "type": "conversation"
        }
      ],
      "has_more": false,
      "total_count": 2
    },
    "open": true,
    "snoozed_until": "2024-01-16T09:00:00Z",
    "team_assignee_id": "394051",
    "ticket_attributes": null,
    "ticket_id": "12345",
    "ticket_parts": {
      "ticket_parts": [
        {
          "body": "This ticket was created by a customer.",
          "created_at": "2024-01-15T10:30:00Z",
          "id": "3baf5d69",
          "part_type": "note",
          "updated_at": "2024-01-15T10:30:00Z"
        }
      ],
      "total_count": 1
    },
    "ticket_state": "in_progress",
    "ticket_type": {
      "archived": false,
      "category": "Customer",
      "created_at": "2024-01-01T10:00:00Z",
      "description": "Report bugs or technical issues",
      "icon": "🐛",
      "id": "123",
      "name": "Bug Report",
      "updated_at": "2024-01-15T14:30:00Z",
      "workspace_id": "ecahpwf5"
    },
    "updated_at": "2024-01-15T15:45:00Z"
  }
}
{
  "$result_object_key": {
    "admin_assignee_id": "The id representing the admin assigned to the ticket",
    "category": "Category of the Ticket",
    "contacts": {
      "contacts": {
        "id": "The id of the contact",
        "type": "The type of the contact"
      }
    },
    "created_at": "The time the ticket was created",
    "id": "The unique identifier for the ticket which is given by Intercom",
    "is_shared": "Whether or not the ticket is shared with the customer",
    "linked_objects": {
      "data": {
        "id": "Id of the linked object",
        "type": "Type of the linked object"
      },
      "has_more": "Whether there are more linked objects",
      "total_count": "Total count of linked objects"
    },
    "open": "Whether or not the ticket is open",
    "snoozed_until": "The time the ticket will be snoozed until",
    "team_assignee_id": "The id representing the team assigned to the ticket",
    "ticket_attributes": "An object containing the different attributes associated to the ticket",
    "ticket_id": "The ID of the Ticket used in the Intercom Inbox and Messenger",
    "ticket_parts": {
      "ticket_parts": {
        "body": "The message body, which may contain HTML",
        "created_at": "The time the ticket part was created",
        "id": "The id representing the ticket part",
        "part_type": "The type of ticket part",
        "updated_at": "The last time the ticket part was updated"
      },
      "total_count": "Total count of ticket parts"
    },
    "ticket_state": "A ticket state, used to define the state of a ticket",
    "ticket_type": {
      "archived": "Whether the ticket type is archived or not",
      "category": "Category of the Ticket Type",
      "created_at": "The date and time the ticket type was created",
      "description": "The description of the ticket type",
      "icon": "The icon of the ticket type",
      "id": "The id representing the ticket type",
      "name": "The name of the ticket type",
      "updated_at": "The date and time the ticket type was last updated",
      "workspace_id": "The id of the workspace that the ticket type belongs to"
    },
    "updated_at": "The last time the ticket was updated"
  }
}

Parameters

Action
Parameters
{
  "$result_object_key": {
    "admin_assignee_id": "991267404",
    "category": "Customer",
    "contacts": {
      "contacts": [
        {
          "id": "5ba682d23d7cf92bef87bfd4",
          "type": "contact"
        }
      ]
    },
    "created_at": "2024-01-15T10:30:00Z",
    "id": "6601b6f123d45678901234",
    "is_shared": false,
    "linked_objects": {
      "data": [
        {
          "id": "372",
          "type": "conversation"
        }
      ],
      "has_more": false,
      "total_count": 2
    },
    "open": true,
    "snoozed_until": "2024-01-16T09:00:00Z",
    "team_assignee_id": "394051",
    "ticket_attributes": null,
    "ticket_id": "12345",
    "ticket_parts": {
      "ticket_parts": [
        {
          "body": "This ticket was created by a customer.",
          "created_at": "2024-01-15T10:30:00Z",
          "id": "3baf5d69",
          "part_type": "note",
          "updated_at": "2024-01-15T10:30:00Z"
        }
      ],
      "total_count": 1
    },
    "ticket_state": "in_progress",
    "ticket_type": {
      "archived": false,
      "category": "Customer",
      "created_at": "2024-01-01T10:00:00Z",
      "description": "Report bugs or technical issues",
      "icon": "🐛",
      "id": "123",
      "name": "Bug Report",
      "updated_at": "2024-01-15T14:30:00Z",
      "workspace_id": "ecahpwf5"
    },
    "updated_at": "2024-01-15T15:45:00Z"
  }
}
{
  "$result_object_key": {
    "admin_assignee_id": "The id representing the admin assigned to the ticket",
    "category": "Category of the Ticket",
    "contacts": {
      "contacts": {
        "id": "The id of the contact",
        "type": "The type of the contact"
      }
    },
    "created_at": "The time the ticket was created",
    "id": "The unique identifier for the ticket which is given by Intercom",
    "is_shared": "Whether or not the ticket is shared with the customer",
    "linked_objects": {
      "data": {
        "id": "Id of the linked object",
        "type": "Type of the linked object"
      },
      "has_more": "Whether there are more linked objects",
      "total_count": "Total count of linked objects"
    },
    "open": "Whether or not the ticket is open",
    "snoozed_until": "The time the ticket will be snoozed until",
    "team_assignee_id": "The id representing the team assigned to the ticket",
    "ticket_attributes": "An object containing the different attributes associated to the ticket",
    "ticket_id": "The ID of the Ticket used in the Intercom Inbox and Messenger",
    "ticket_parts": {
      "ticket_parts": {
        "body": "The message body, which may contain HTML",
        "created_at": "The time the ticket part was created",
        "id": "The id representing the ticket part",
        "part_type": "The type of ticket part",
        "updated_at": "The last time the ticket part was updated"
      },
      "total_count": "Total count of ticket parts"
    },
    "ticket_state": "A ticket state, used to define the state of a ticket",
    "ticket_type": {
      "archived": "Whether the ticket type is archived or not",
      "category": "Category of the Ticket Type",
      "created_at": "The date and time the ticket type was created",
      "description": "The description of the ticket type",
      "icon": "The icon of the ticket type",
      "id": "The id representing the ticket type",
      "name": "The name of the ticket type",
      "updated_at": "The date and time the ticket type was last updated",
      "workspace_id": "The id of the workspace that the ticket type belongs to"
    },
    "updated_at": "The last time the ticket was updated"
  }
}

Result Object Field Details

You can use the result of the action’s data as inputs to downstream workflow actions.

Each fetch action requires a result object key to be specified which will nest the action’s result data inside the downstream data context in the Workflow.

Here we demonstrate how to refer to this data using the prefix $result_object_key.

Ticket
Fetch Action Response Object