Morf’s cancel / reschedule link allow patients to easily cancel or reschedule their appointment.
To create a custom cancel / reschedule link start with the base scheduling URL:
https://questions.morf.health/reschedule
Then, add the following parameters to customize the link:
morfOrgId
The Morf Organization ID. You can find this in your admin dashboard or contact us for assistance.
schedulingApplication
The scheduling application you’re using to manage provider availability. Choose either HEALTHIE
or ACUITY
.
appointmentId
The ID for the appointment in your scheduling application (e.g., “976753” for Healthie).
If any required parameter is missing or invalid, an error message will appear on the screen. If you’re unsure why this is happening, you can send us the Request ID
, and we’ll help you debug the issue.
Here’s an example of how to add all the parameters to your scheduling URL:
https://questions.morf.health/reschedule?morfOrgId={{morfOrgId}}&schedulingApplication={{schedulingApplication}}&appointmentId={{appointmentId}}
Example of our test morf organization link:
Patients can cancel their appointment by clicking the Cancel
button on the page and confirming the cancellation. They will then be redirected to a cancellation confirmation page.
Patients can reschedule their appointment by clicking the Reschedule
button on the page. They will be redirected to the provider profile, where they can choose a new time slot. After confirming the new slot, they will be directed to a reschedule confirmation page.